Last Updated: {{enter date}}
Website: https://shop.dopee.studio
Email: hello@dopee.studio
Business Address: B 38 Sardar Ali Sabri Rd, Block 5 Gulshan-e-Iqbal, Karachi, 75300

At Dopee Studio, we specialize in selling digital products, including themes, plugins, templates, software tools, and downloadable digital assets. Because our products are delivered electronically and cannot be physically returned, our refund and return guidelines are unique to digital goods.

1. Digital Products – No Physical Returns

All items sold on our website are digital downloads.
Once downloaded or delivered, digital items cannot be returned.

2. Eligibility for Refunds

We offer refunds only under the following conditions:

✔ Duplicate Payment

If you were accidentally charged twice for the same product.

✔ Product Not Delivered

If you did not receive the download link and our support team is unable to manually provide access.

✔ Corrupted or Unusable File

If the file you received is damaged or not functioning, and a working replacement cannot be provided.

✔ Wrong Product Delivered

If you receive a different file than the one you purchased.

3. Non-Refundable Situations

Refunds will not be issued for:

✘ Change of mind after purchase
✘ Incorrect product selection
✘ Compatibility issues due to hosting/server/environment
✘ Expectation mismatch please read product description before purchasing
✘ Digital files that have already been downloaded
✘ Issues caused by third-party plugins, themes, or custom modifications
✘ Personal inability to use, install, or operate the product

4. How to Request a Refund

To request a refund, contact us within 7 days of your purchase.

Please include:

• Order number
• Email address used at checkout
• Reason for refund request
• Any screenshots or relevant proof (if required)

📧 Email us at: hello@dopee.studio

5. Refund Processing Time

If your refund request is approved:

• Refunds are issued to the original payment method
• Processing usually takes 3–7 business days depending on the payment provider

6. Exchanges

Because we sell digital products, we do not offer exchanges.

7. Contact & Support

If you have any questions about this policy or need help with your order, you can reach us at:

📧 hello@dopee.studio
🌐 https://shop.dopee.studio
🏢 B 38 Sardar Ali Sabri Rd, Block 5 Gulshan-e-Iqbal, Karachi, 75300